What does the warranty cover?
Manufacturing and material defects — a stain, a seam that has failed, the wrong product in the parcel. It does not cover how long a flag lasts: sun and wind wear every flag out, and nobody can promise a number of months. Private customers have two years by European law.
How to make a claim
Write to us from My account → Support with your order number and a photo of the problem. If we need to examine the flag, we ask for it and — for private customers — send you a prepaid label. You can ask for the flag back within 30 days of our answer; otherwise we dispose of it.
Why our warranty is a serious one
Every flag we make carries a printed lot code. It tells us who made it, when, with which inks and which roll of fabric. If you have a complaint we can go back to that day of production and check that everything was right — and if something on our side was not, we answer for it without discussion. Flags without a lot code cannot be traced; ours can.
The legal side
| Private customers | the European guarantee of conformity: two years from delivery for a defect that was there at delivery. Repair or replacement is free, shipping included. A defect that appears within the first year is presumed to have been there at delivery; after that, it is for you to show it was. |
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| Companies | the Civil Code applies: report a defect within eight days of discovering it, and within one year of delivery. |